Hi. I'm David, and I'm happy to help you.
To be able to assist you better, please clarify the following:
- What is the manufacturer and model of the earbuds?
- Can the earbuds be detected and connected to another device? (like smartphone)
- Can your computer currently detect other Bluetooth devices?
- Are the earbuds currently connected to another nearby device?
Also, what is the manufacturer and model of your computer?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.