Office H&B 2024 tied to mistyped email address that we can't figure out.

Question

Office H&B 2024 tied to mistyped email address that we can't figure out.

Chuck Pullen 0

We purchased an Office H&B 2024 license through Ingram Micro. A coworker setup an outlook.com email address to redeem the Office license with. We setup these email addresses with an acronym of the company name followed by the service tag of the new computer and then @outlook.com. He mistyped this email address and doesn't know what he typed. We can't activate Office without the email address it was redeemed with. I know the first two letters and the last two letters of the email. I know the product code for Office. I have not found where to go to get this resolved. Ingram says "already redeemed, we can't help, contact Microsoft". I have no idea what steps to take to get support for this issue through Microsoft. Please help.

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Answer 1

Hello Chuck Pullen

I can see that you’re having trouble activating your Office Home & Business 2024 license and you wish to know step to contact Microsoft Support

Here is how you can contact support:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.

Explain that the Office Home & Business 2024 license was redeemed using a mistyped Outlook.com address. Have the product key and proof of purchase available, but do not post them publicly.

I hope Microsoft Support can review the license details and advise you on the available recovery options.

Have a nice day.