Problem saving my account

Can Ali Çetin 0 Reputation points
2026-09-03T16:03:01.53+00:00

I am trying to save my account following the necessary steps. There is a section about giving the last 4 digits and expiration date of the card used to buy things from Microsoft Store etc. However, the latest expiration date seems to be 2025. The card I used to buy things expired before 2025. Now, I cannot enter accurate information, so it rejects my request to save my account.

Microsoft 365 and Office | Other
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  1. Xavier-D 12,485 Reputation points Microsoft External Staff Moderator
    2026-09-04T01:25:23.25+00:00

    Hello Can Ali Çetin

    It sounds like you are trying to save or update information on your Microsoft account

    Could you clarify which Microsoft page or section you are using when this happens, and what information you are trying to save? If possible, please also provide the exact error message. You may share a screenshot, but make sure to hide your email address, card details, order numbers, and any other personal information.

    Once we know which page or process is requesting the old card information, we can provide the appropriate next steps.

    I hope to hear update from you soon.

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