Word was working for years, now it says its unlicensed????

Sydney 0 Reputation points
2026-09-03T15:41:01.5433333+00:00

Hello, my Microsoft word was working for at least 3 years. I didn't come up on an anniversary or anything like that. Its all of a sudden stopped working and says its an unlicensed product. I can only view and print my documents. How do I fix this without buying a new product key. I shouldn't have to. I need access to this application, and I am frustrated.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. DaveM121 929K Reputation points Independent Advisor
    2026-09-03T16:16:48.77+00:00

    1

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your Office licence/subscription then recognized correctly.

    2

    If not, log into your Microsoft account on this link, is your Office licence listed correctly there, or if that is a subscription, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

    3

    If you do not find your Office licence/subscription linked to your account on that link.

    Open Word.

    Go to File - Account.

    Please provide a screenshot of that window and if your Email address appears in the screenshot, please hide it.

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