Hotmail account

Use this recovery path for a hacked personal Hotmail/Outlook.com account:

1. Start with the Microsoft Sign-in Helper for compromised accounts. It asks for the email address or phone number and then provides the correct self-help steps or an option to talk to an agent.
2. Before changing the password, run a full malware scan on the PC:
   • Open Windows Security
   • Go to Virus and threat protection
   • Select Scan options > Full scan > Scan now
3. After the scan, change the password if sign-in is still possible. If sign-in is no longer possible, use the password reset flow.
4. After access is restored, check account settings that are commonly changed by an attacker:
   • Connected accounts
   • Forwarding
   • Automatic replies
5. If the account is blocked because of unusual sign-in activity, use the Sign-in Helper to unblock it.
6. If normal recovery does not work, use the Microsoft account recovery form. A working email address is required so Microsoft can contact the account owner about the request.

Important limits:

• If two-step verification was turned on and none of the alternate verification methods are accessible, support agents cannot send password reset links or change account details.
• If the attacker changed the security information or alias, the recovery form and Sign-in Helper are the supported recovery options.

• How to recover a hacked or compromised Microsoft account
• Unblock my Outlook.com account
• Help with the Microsoft account recovery form
• What happens if there's an unusual sign-in to your account