Email account

PICKLES, Jean 0 Reputation points
2026-09-03T14:38:20.2266667+00:00

My email has stopped working ever since the last update a few days ago. I can’t receive or send any emails. I’ve tried removing the email and reinstalling it but I’m locked out. Most of my emails disappeared and I can no longer access it. I’ve tried resetting my password. Nothing is working

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. Emma1-N 11,450 Reputation points Microsoft External Staff Moderator
    2026-09-04T07:25:55.6766667+00:00

    Hello PICKLES, Jean,

    Thank you for posting to Microsoft Q&A.

    I'm sorry to hear you're having trouble accessing your email after the recent update.

    To help narrow down the cause, could you please clarify:

    • Is this a personal Microsoft account (Outlook.com, Hotmail.com, Live.com), or another type of email account?
    • Are you using the Outlook app on iPhone/iPad or the built-in iOS Mail app?
    • Can you still access your mailbox through Outlook on the web?
    • When you try to sign in, what exact error message do you receive?

    In the meantime, please check whether you can sign in to your account through a web browser. If the account works in the browser but not in the app, that will help determine whether this is an Outlook app issue or an account access issue.

    Also, when you mentioned that most emails disappeared, did they disappear from all devices, or only from your iPhone?

    Please let me know the results, and I'll continue troubleshooting with the next steps.

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