Cannot sign in to Microsoft account using passkeys

Apache060-6721 50 Reputation points
2026-09-03T14:19:12.82+00:00

Hello,

I am trying to sign in to my Microsoft account have changed my password, but when I click sign in the following comes on the screen face, fingerprint pin or security key your device will open security key, and the box just sits there.

Can some help me get signed in to my account

Thanks

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Manoel Barros 21,735 Reputation points Independent Advisor
    2026-09-03T16:01:06.65+00:00

    Hi!

    Are you experiencing this issue on the Windows lock screen, in a Microsoft app, or on a Microsoft website?

    • If it is a website, try using a different browser.

    You mentioned that you changed your password. Did you change it before attempting to log in, or afterwards in an attempt to resolve the issue?

    Are you unable to select the other options, such as Password or Facial Recognition?

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  2. Apache060-6721 50 Reputation points
    2026-09-03T22:01:26.5033333+00:00

    HI

    I an experiencing this on a Microsoft app and not a website.

    Thanks

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  3. Manoel Barros 21,735 Reputation points Independent Advisor
    2026-09-05T01:14:11.76+00:00

    Hi! Thanks for your feedback!

    Which app is it? Please provide more details.

    Please answer my other questions; they are important.

    1. You mentioned that you changed your password. Did you change it before attempting to log in, or afterwards in an attempt to resolve the issue?
    2. Are you unable to select the other options, such as Password or Facial Recognition?

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  4. Manoel Barros 21,735 Reputation points Independent Advisor
    2026-09-07T15:09:31.1566667+00:00

    Thanks! And what is the name of the app you're having trouble with?

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  5. Apache060-6721 50 Reputation points
    2026-09-10T17:27:14.4733333+00:00

    The issue is fixed download the Microsoft Authenticator app on android phone and it worked can sign in fine.

    Thanks for your help

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