Billed account unable to cancel

Vincent De Bruycker 0 Reputation points
2026-09-03T14:05:28.99+00:00

I receive every year a bill of microsoft paid automatically from my credit card.
I have no idea what account it is or to login and i don't find any availability to cancel the account or contact support.

What to do?

The online thing I have is an order and bill number.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 929K Reputation points Independent Advisor
    2026-09-03T14:37:07.4166667+00:00

    1

    Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, for account security no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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