Artifact signing: identity validation takes very long

Question

Artifact signing: identity validation takes very long

Stephan Scipal 80 Microsoft Employee

Hello community and Microsoft Support team,

I have submitted an Identity Validation request for Azure Trusted Signing which has now been stuck in the "In Progress" status for more than 7 business days.

I have verified the following pre-requisites on my end to ensure no blockages:

Role Permissions: I am explicitly assigned the Artifact Signing Identity Verifier role.
Emails / Spam: I have thoroughly checked all inbox, spam, and corporate mail filters. No human verification or approval email from Microsoft or the validation vendor has been received yet.
No Duplicates: I have not created any duplicate validation requests to avoid backend sync issues.

Could a Microsoft engineer or moderator please check the backend logs to see if the request is stalled with the validation vendor, or trigger a manual sync/re-send of the verification email?

Here are my non-sensitive deployment details for reference:

Validation Type: Organization (Public Trust)
Region: East US
Validation ID: 5c78c6cd-152b-45b7-9b78-e26ffb3d6a62

Thank you for your assistance in moving this forward!

Stephan Scipal 80 Reputation points Microsoft Employee

2026-09-03T12:40:26.66+00:00

Thank you for the AI generated response. However, waiting up to 20 business days is unfortunately not a viable option for this deployment.

This validation delay is currently acting as a critical production blocker. We have a strict contractual deadline to sign and deliver this application to our corporate client immediately. The delay is impacting our business delivery and client trust.

Since all automated steps and prerequisites (roles, spam filters, single request) have been verified on our end, this requires a manual sync or direct intervention with the external validation partner.

Could a Microsoft engineer please escalate this case internally or flag this specific Validation ID to the verification team for an expedited review?

Please let me know how I can securely share the Validation ID or Tenant ID with a Microsoft employee to get this unblocked today.

Thank you for your urgent understanding and support.

Answer accepted by question author

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Your answer

Stephan Scipal 80 Reputation points Microsoft Employee

2026-09-03T12:40:26.66+00:00

Thank you for the AI generated response. However, waiting up to 20 business days is unfortunately not a viable option for this deployment.

This validation delay is currently acting as a critical production blocker. We have a strict contractual deadline to sign and deliver this application to our corporate client immediately. The delay is impacting our business delivery and client trust.

Since all automated steps and prerequisites (roles, spam filters, single request) have been verified on our end, this requires a manual sync or direct intervention with the external validation partner.

Could a Microsoft engineer please escalate this case internally or flag this specific Validation ID to the verification team for an expedited review?

Please let me know how I can securely share the Validation ID or Tenant ID with a Microsoft employee to get this unblocked today.

Thank you for your urgent understanding and support.

Answer 1

Meha-MSFT 2,285 Microsoft Employee Moderator

the primary email address must have received an email with a verification link - please click to complete the email verification.

Stephan Scipal 80 Reputation points Microsoft Employee

2026-09-04T08:32:18.29+00:00

oh - I forgot about that. Just did that.