Artifact Signing: Issue Recreating Certificate Profile After Deletion — Name Reuse and Propagation Delays

Question

Artifact Signing: Issue Recreating Certificate Profile After Deletion — Name Reuse and Propagation Delays

Nicolas Ojeda Bar 0

Problem description

I am experiencing difficulties recreating a certificate profile in Azure Artifact Signing (Trusted Signing - Preview) after deleting an existing profile with the same name. The creation attempts fail with an error, and it appears that reusing the original profile name triggers the failure. I want to understand the cause of this issue and how to successfully recreate the profile.

Environment

Azure Artifact Signing (Trusted Signing – Preview) service, resource region not specified.

Previous report

I reported this issue previously over at https://learn.microsoft.com/en-us/answers/questions/5987695/artifact-signing-cannot-recreate-certificate-profi, but I am re-reporting this as part of the official technical support flow.

What I've already tried

I have completed a new identity validation flow using AU10TIX and confirmed the validation in Azure. I deleted the old certificate profile (lexifi-apropos) following Microsoft guidance for renewal. I attempted to recreate the profile with the same name, but each attempt fails with an error. I have reviewed publicly available documentation and FAQs about certificate profile deletion and name reuse, and I have ensured that the identity validation status is 'Completed' before linking it to a new profile. I also tried creating a profile with a different name, but the issue persists with the original name.

Current status

I am seeking clarification on whether the name reuse is restricted during the soft-delete or pending-purge period, and how to confirm that the profile name is fully available for reuse. Additionally, I want guidance on the expected propagation time after deletion and any diagnostic steps to verify the profile's deletion status.

Saravana Kumar D 165 Reputation points Microsoft External Staff Moderator

2026-09-07T12:42:53.5966667+00:00
Hello @Nicolas Ojeda Bar Thank you for sharing the details and for already trying several troubleshooting steps.

From what you've described, it looks like the deletion may not have fully propagated through the service yet. Even after a certificate profile is deleted, some associated metadata can take time to be completely removed, which may temporarily prevent the profile from being recreated with the same name.

To help us better understand what's happening, could you please provide the following information?

When was the original certificate profile deleted?

What is the exact error message or error code you receive when attempting to recreate the profile?

Does the issue occur only when using the original profile name, or does it also happen when creating a profile with a completely different name?

What is the Trusted Signing account name and region associated with the resource?

Once we have these details, we'll be in a better position to determine whether this is related to profile name reuse, a backend propagation delay, or another service-side issue, and can advise on the appropriate next steps. Thank you.
Nicolas Ojeda Bar 0 Reputation points

2026-09-07T20:52:08.8033333+00:00
Hello @Saravana Kumar D , thanks for reaching out.

When was the original certificate profile deleted?

It was originally deleted 27 Aug, then re-created (unsuccessfully -> "Failed" state in the dashboard) and re-deleted multiple times while I tried to make it work. Sometimes I left several hours between deletion and attempted re-creation, to no avail.

What is the exact error message or error code you receive when attempting to recreate the profile?

Does the issue occur only when using the original profile name, or does it also happen when creating a profile with a completely different name?

The issue seems to occur when re-using the original profile name. However, when using a completely differnet name, the creation succeeds, but is not linked to the new identity verification, but the old one (which is still valid for a few more days), in spite of choosing the new identity verification during creation.

What is the Trusted Signing account name and region associated with the resource?

The Trusted Signing account name is: LexiFi. The region associated with the resource is: West Europe.

Thanks,

Nicolas Ojeda Bar

1 answer

Your answer

Saravana Kumar D 165 Reputation points Microsoft External Staff Moderator

2026-09-07T12:42:53.5966667+00:00

Hello @Nicolas Ojeda Bar Thank you for sharing the details and for already trying several troubleshooting steps.

From what you've described, it looks like the deletion may not have fully propagated through the service yet. Even after a certificate profile is deleted, some associated metadata can take time to be completely removed, which may temporarily prevent the profile from being recreated with the same name.

To help us better understand what's happening, could you please provide the following information?

When was the original certificate profile deleted?

What is the exact error message or error code you receive when attempting to recreate the profile?

Does the issue occur only when using the original profile name, or does it also happen when creating a profile with a completely different name?

What is the Trusted Signing account name and region associated with the resource?

Once we have these details, we'll be in a better position to determine whether this is related to profile name reuse, a backend propagation delay, or another service-side issue, and can advise on the appropriate next steps. Thank you.
Nicolas Ojeda Bar 0 Reputation points

2026-09-07T20:52:08.8033333+00:00

Hello @Saravana Kumar D , thanks for reaching out.

When was the original certificate profile deleted?

It was originally deleted 27 Aug, then re-created (unsuccessfully -> "Failed" state in the dashboard) and re-deleted multiple times while I tried to make it work. Sometimes I left several hours between deletion and attempted re-creation, to no avail.

What is the exact error message or error code you receive when attempting to recreate the profile?

Does the issue occur only when using the original profile name, or does it also happen when creating a profile with a completely different name?

The issue seems to occur when re-using the original profile name. However, when using a completely differnet name, the creation succeeds, but is not linked to the new identity verification, but the old one (which is still valid for a few more days), in spite of choosing the new identity verification during creation.

What is the Trusted Signing account name and region associated with the resource?

The Trusted Signing account name is: LexiFi. The region associated with the resource is: West Europe.

Thanks,

Nicolas Ojeda Bar

Answer 1

Nicolas Ojeda Bar 0

Issue solved following intervention of Microsoft technical support.

Saravana Kumar D 165 Reputation points Microsoft External Staff Moderator

2026-09-09T13:08:06.51+00:00

Hello @Nicolas Ojeda Bar

Thank you for confirming that the issue has been resolved.

As there are no further concerns at this time regarding Artifact Signing: Issue Recreating Certificate Profile After Deletion — Name Reuse and Propagation Delays - Microsoft Q&A, we will proceed with closing this
Q&A thread.

Thank you.