A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
If the account is treated as a child account, the date of birth cannot be edited directly on that account. The supported path is to use an adult Microsoft account that has given consent, then edit the child account’s personal info.
For this situation:
- Check whether the account is blocked by missing consent or already has consent.
- Sign in to https://account.microsoft.com/profile/edit-profile-information.
- If the profile is visible but the DOB cannot be edited, the account is in the has consent state.
- If the sign-in shows “Parent or guardian consent is required for this account”, the account is in the does not have consent state.
- If the account does not have consent:
- Sign in to https://login.live.com to start a consent request.
- Select I’m a parent or guardian.
- Sign in with an adult personal Microsoft account, or create a new adult account.
- Select Yes, I agree.
- Select Family Safety.
- Go to https://account.live.com/mykids.aspx.
- For the affected account, select Edit this child’s personal info and correct the DOB.
- If the account does have consent:
- Sign in with the adult Microsoft account that originally gave consent at https://account.live.com/mykids.aspx.
- Select Edit this child’s personal info and correct the DOB.
- If no child account appears under Manage consent or on the child-management page:
- Consent can only be managed by the adult account that originally granted it.
- Missing child accounts usually mean one of these:
- consent has not yet been given,
- consent was granted by another adult,
- consent was granted using another Microsoft account.
- If the adult account that granted consent cannot be accessed, the documented next step is to recover that adult account.
- If the account is shown as both organiser and child:
- That does not change the supported correction path. The DOB still must be updated through the adult account that gives or gave consent.
- If there is truly no accessible adult consent account tied to the child state, use a new adult Microsoft account to complete the consent flow in step 2.
- After the DOB is corrected to an adult age, Family Safety restrictions tied to the child classification can then be removed as needed.
If sign-in or account-state issues prevent completing these steps, use Contact Microsoft Support. Support can guide the process, but support agents are not allowed to access and change account details directly.
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