Microsoft Family shows me as both the organiser and the child, and there is no separate parent account. I cannot correct my DOB or accept another family invitation.

Anthony Honigman 0 Reputation points
2026-09-03T10:44:47.6233333+00:00

My adult Microsoft account has an incorrect DOB of 13/11/2018. The DOB field is greyed out. Microsoft Family shows me as both the organiser and the child, and there is no separate parent account. I cannot correct my DOB or accept another family invitation.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
0 comments No comments

2 answers

Sort by: Newest
  1. EmilyS726 264.9K Reputation points Independent Advisor
    2026-09-03T12:28:37.55+00:00

    Are you saying you are the only user listed in the Family section? If so, it means your account is not associated with any family.

    If your dob is reflecting you as a child, you won't be able to change your own dob. You need to create another account, just for now with adult dob, invite your "child" account to join "adult" account's family. Once joined, use the "adult" account to change the "child" account's dob.

    Once the "child" account joins the "adult" account's family,

    Go to https://account.live.com/mykids.aspx sign in with the new account (adult one), you should see your "child" account listed. Click on "Edit this child's personal info" And it will let you update the date of birth for this child user. User's image

    Once updated, you can then use the "Remove consent for this child's account", then go back to the family safety page, click on this child account and choose "remove from family group".

    User's image

    Was this answer helpful?

    0 comments No comments

  2. AI answer

    2026-09-03T10:45:10.58+00:00

    If the account is treated as a child account, the date of birth cannot be edited directly on that account. The supported path is to use an adult Microsoft account that has given consent, then edit the child account’s personal info.

    For this situation:

    1. Check whether the account is blocked by missing consent or already has consent.
    2. If the account does not have consent:
      • Sign in to https://login.live.com to start a consent request.
      • Select I’m a parent or guardian.
      • Sign in with an adult personal Microsoft account, or create a new adult account.
      • Select Yes, I agree.
      • Select Family Safety.
      • Go to https://account.live.com/mykids.aspx.
      • For the affected account, select Edit this child’s personal info and correct the DOB.
    3. If the account does have consent:
    4. If no child account appears under Manage consent or on the child-management page:
      • Consent can only be managed by the adult account that originally granted it.
      • Missing child accounts usually mean one of these:
        • consent has not yet been given,
        • consent was granted by another adult,
        • consent was granted using another Microsoft account.
      • If the adult account that granted consent cannot be accessed, the documented next step is to recover that adult account.
    5. If the account is shown as both organiser and child:
      • That does not change the supported correction path. The DOB still must be updated through the adult account that gives or gave consent.
      • If there is truly no accessible adult consent account tied to the child state, use a new adult Microsoft account to complete the consent flow in step 2.
    6. After the DOB is corrected to an adult age, Family Safety restrictions tied to the child classification can then be removed as needed.

    If sign-in or account-state issues prevent completing these steps, use Contact Microsoft Support. Support can guide the process, but support agents are not allowed to access and change account details directly.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.