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Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello,
- Are you able to sign in to Office Online normally using your Microsoft account?
- Open an incognito tab in any web browser and sign in with your Microsoft account here-
- https://www.office.com
If you can sign in successfully with your Microsoft account and password, but you get an 'Incorrect Password' error when signing in on the Microsoft Office 365 desktop apps, here's what you can do -
- Use another method to sign in.
On the screen where it asks for your password, select "Other ways to sign in:" and use the recovery Phone number or email address to verify your identity, then sign in.
2.
Remove Office credentials.
- Open the Control Panel.
- Select "User accounts" > Credential Manager.
- Select 'Windows credentials'.
- Locate Microsoft Office credentials in the list, then click Remove.
(Remove all the credentials related to Microsoft Office) and then restart your computer.
Sign in with your Microsoft account on the Office applications.
Let me know if you still need more help.