Only Microsoft support billing can help with this issue. Please contact them for quickest resolution.
Refer "Microsoft sales support" details here: https://support.microsoft.com/en-us/support/
accidentally purchased Windows 11 Pro twice
STEVE FLOWERS
0
Reputation points
"I accidentally purchased Windows 11 Pro twice. I only need one license and would like a refund for the duplicate purchase. The second purchase was accidental."
Windows for home | Other | Licensing and activation
2 answers
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Kapil Arya 38,466 Reputation points Volunteer Moderator2026-09-03T11:08:14.1433333+00:00 -
EmilyS726 267K Reputation points Independent Advisor2026-09-02T21:28:08.2966667+00:00 Hello
This will need to be done via Microsoft billing support, not community forum here.
To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent. Because such license purchase typically is not refundable, but mistakes happen. Make sure you explain that to them and they usually would make exception for you.