Identity Validation Stuck Waiting for Email Verification

Question

Identity Validation Stuck Waiting for Email Verification

Eric Speelman 0

I submitted an identity validation (3a5cebb4-2a4a-4c88-9079-8f5013ca290a). I received an email and completed email verification process. It's been over a week and the identity validation is still "In Progress" with the an alert that says "Please complete your email verification.".

I have already completed the email verification and cannot redo it because I get an error. I cannot find a way to have it resend the verification email so it seems like I'm stuck.

Any help would be appreciated.

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2 answers

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Answer 1

Meha-MSFT 2,375 Microsoft Employee Moderator

Try creating another request in this case and you can re-use your VID.

Eric Speelman 0 Reputation points

2026-09-03T19:33:50.73+00:00

The FAQ recommends against this as noted below.

Answer 2

SHOUMIK CHAKRAVARTY 575

I looked through the FAQ on this one.

From the Artifact Signing FAQ: "If you missed clicking on the email verification within seven days, you need to start a new identity validation request. A new link can't be resent on the same request." The link expires after seven days. So regardless of whether the verification went through on your end, you’re past the window now. That’s why trying to redo it errors out.

Normally the fix would be to delete the stuck request and start fresh. But you can’t, because of this line in the renew or delete guidance: "You can delete an Identity Validation that is not in 'In Progress' state from the Identity Validation page." Yours is In Progress, so Delete won’t be available.

Creating a second request alongside it won’t help either. From the FAQ: "Creating more identity validation requests for the same entity that is in progress doesn't help. Identity validation requests can't be expedited."

So you are looking at a support ticket. When you open it, lead with your Identity Validation ID and say the seven day email window expired while the request was still In Progress. That gives them something concrete to look at rather than just "it's been a week".

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Eric Speelman 0 Reputation points

2026-09-03T19:32:35.1333333+00:00

Unfortunately I can only create billing tickets which I did but the representative does not seem especially knowledgable about this particular issue. They asked me to try again from the M365 Admin Center which just gives me an error message because I don't have M365.
SHOUMIK CHAKRAVARTY 575 Reputation points

2026-09-04T00:32:25.3966667+00:00

Identity validation only lives in the Azure portal under your Artifact Signing account, so the M365 Admin Center was never going to show anything. Not your fault they sent you there.

Since billing is the only support path you can actually open, it’s worth changing how you frame the request. If you describe it as a “stuck validation,” they’ll keep routing it as a technical issue. If you describe it as being billed every month for an Artifact Signing account you can’t enable, that’s squarely a billing problem, and Artifact Signing charges don’t pro-rate. That framing is much more likely to reach someone who can act on it.

If you’d rather stop the charges while this drags on, you can delete the Artifact Signing account even though the identity validation is stuck. It won’t unstick the validation and you’ll have to recreate the account later, but at least you’re not paying for something you can’t use.