How to recover a hacked minecraft account

Hi, Jesse Omolo

The missing purchase likely means the original Microsoft account was compromised and its sign-in alias was changed. Creating a new account with the same email does not bring over the Minecraft license because purchases remain attached to the original account.

Here are some suggestions you can try:

Search your email, PayPal, bank, or card history for the original Minecraft receipt. Look for “Minecraft,” “Mojang,” or “Microsoft,” and note the transaction ID, order number, purchase date, amount, and payment method. These details can help verify that you own the game. Find a Minecraft transaction ID

Then submit a request through Minecraft Support. Include the original email address, Minecraft username or Xbox Gamertag, receipt or transaction ID, and explain that the email now opens a newly created account.

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Thank you for your patience in reading, I hope this information has been helpful to you. 

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