Support Request for Past Microsoft Account Orders: Credit Card Refund Inquiry and Rewards Point Transaction Issue

Subject: Refund Inquiry & Order History Support – Xbox / Microsoft Account

Hello,

I am reaching out to request assistance with two orders listed in my Microsoft and Xbox account order history:

Order #1345750210 (January 27, 2024)

Item: Kitch - game streaming watcher

  __Total Amount:__ $5.29

  
     __Payment Method:__ Visa ending in **50 _(Note: This card is no longer active/in use)_

     
        __Request:__ Refund

        
        __Order #ab6334e9-aa0e-4a5a-aa96-6ce7df74a564__

        
           __Item:__ 150 coins - Lustrous Legend Secret Stash Pack

           
              __Total Points:__ 1,700 Microsoft Reward Points

              
                 __Request:__ Assistance resolving issue with this order
```Could you please advise on how to proceed with processing the refund for the card purchase given that the original payment method is closed, as well as resolving the reward point transaction?

Thank you for your time and assistance.

Best regards,

[Kevin Cleland]

[******@outlook.com & ******@gmail.com]

---