Microsoft Project/Planner stuck on "Setting up Project"

Graham McMillan 0 Reputation points
2026-09-02T02:45:19.5466667+00:00

I cannot open any plans in planner/project. The only screen I get is the "setting up project" screen. I have checked the Dynamics 365 apps and the Project Service Core is missing. I cannot get any help or get a support ticket opened, I have been trying for hours. How do I get Microsoft to help me with this?

Microsoft 365 and Office | Project | For business | Other
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  1. Kien 980 Reputation points Independent Advisor
    2026-09-02T03:16:53.2833333+00:00

    Dear Graham McMillan,

    To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

    • Are you a Global Admin or an end-user?

    If you are a Global Admin: Sign in Microsoft 365 admin center > Billing > Licenses, and confirm your account has the expected Planner or Project license assigned.

    If you are an end-user, please contact your IT Admin to check it for you. How do I find my Microsoft 365 admin? | Microsoft Support

    In the meantime, kindly try these steps:

    Test both Planner for the web and Planner in Teams, preferably with another licensed user. Since August 2025, former Project for the web plans are accessed through Planner, with no migration or licensing change required.

    From Planner, select the App launcher > Find Microsoft 365 apps, search for Planner, and try the Planner Power App associated with the affected environment. On Plans, test both My Active Plans and All Plans.

    To open the support request:

    • Have an eligible administrator open the Power Platform admin center, select Help + support or Support requests, and start a new request for the affected environment. Roles that can access this area include Power Platform Admin, Environment Admin, Global/Company Admin, Service Admin, and several other admin roles. Get support in the Power Platform admin center - Power Platform | Microsoft Learn
    • If the Power Platform route will not allow submission, use the Microsoft 365 admin center > Help + support, enter the issue, then select Contact Support when the suggested articles do not resolve it. End users cannot submit Power Platform support requests, so an administrator must do this. Get support - Microsoft 365 Admin | Microsoft Learn

    I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

    The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

    If the answer is helpful, please click "Yes" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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