Credit card charge

Question

Credit card charge

Tony Orefice 0

I received a charge of $21.65 on my Citi Diamond Preferred credit card. It says it's from: Microsoft*Microsoft Co Redmond WA.

I don't know what this charge is for.

Here is my info:

[Moderator Note: Personal Info Removed]

[Moderator Note: Personal Info Removed] @windstream.net

Thank you,

[Moderator Note: Personal Info Removed]

0 comments

1 answer

Your answer

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello Tony Orefice

I’m sorry you’re dealing with an unfamiliar charge.

Refer here for how to investigate it:

https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft

If you still cannot identify the $21.65 charge, contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

I hope you’re able to identify and resolve the charge quickly.

Have a nice day.

Xavier-D 12,515 Reputation points Microsoft External Staff Moderator

2026-09-04T00:05:59.4133333+00:00

Hi Tony Orefice

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.