Camera flashing purple

Hi, @Siobhan Allen

First, check whether the purple flashing also happens outside Zoom or Teams.

Open the built-in Windows "Camera" app and watch the video for a minute. If it flashes purple there too, the issue is more likely related to the camera driver or hardware.

Also try restarting the PC, then go to Settings > Windows Update and install any available updates, including optional driver updates.

To help narrow down the issue:

1. Does the purple flashing happen in the Windows Camera app too?
2. Is this the built-in laptop camera or an external USB webcam?
3. Did this start after a Windows update, driver update, or any other change?

Also, what is the make and model of your PC or webcam?

Click "Add comment" to let me know.

Thanks!

Welcome Siobhan Allen,

Thanks for reaching out to Microsoft Q&A Forum. I understand your camera keeps flashing purple when using Zoom or Teams. 

To better narrow down the issue:  

• Does the purple flashing occur only during video calls, or also when using the Windows Camera app to record video? 
• Is the camera built into the laptop, or are you using an external USB webcam? 

In the meantime, you can try these steps: 

Option 1: Check camera privacy settings  

• Go to Settings > Privacy & security > Camera 
• Make sure Camera access and Let desktop apps access your camera are enabled 

Option 2: Disable video enhancements  

• Go to Settings > Bluetooth & devices > Cameras 
• Select your camera 
• Turn off any available enhancements such as HDR, background effects, or auto color correction 

Option 3: Update or reinstall the camera driver  

• Open Device Manager 
• Expand Cameras 
• Right-click the camera and select Update driver 
• If the issue continues, select Uninstall device and restart the PC 

Option 4: Check graphics drivers  

• Open Device Manager 
• Expand Display adapters 
• Update the graphics driver from the PC manufacturer's support website 

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

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