Un recognized charge on credit card

Question

Un recognized charge on credit card

Benjamin Gilad 0

Need to understand what I am charged $26.08 on the credit card, #G**[Moderator note: Personally Identifiable Information removed]**

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2 answers

Your answer

Answer 1

Bulldog 4,315

Open your Microsoft account(s) online and see if that charge appears in your account(s). If you need instructions on how to do this, just ask, glad to help.

If you don't see that charge in your Microsoft accounts(s), that means someone else has your payment information (card number, CVV, password, etc.) and will keep trying to use it until you cut them off by contacting your bank and reporting the unauthorized charges.

Benjamin Gilad 0 Reputation points

2026-09-01T15:59:13.8633333+00:00

I understand, but how do I find out what is this charge for? Without that, I have no way of knowing if it is legitimate or not! Only Microsoft can answer by locating the transaction (#G178145193, August 15) but I can't get to any human that can help!!
Benjamin Gilad 0 Reputation points

2026-09-01T18:39:35.9033333+00:00

SO that's it? No more help from Microsoft??
Bulldog 4,315 Reputation points

2026-09-01T19:35:24.88+00:00
Keep in mind that this is a community user forum, so (1) since it's not a chat, you don't receive an instant response, and (2) you are talking to other users, not to Microsoft. Microsoft employees don't support individual customers.

Everything that you purchase directly from Microsoft goes through your Microsoft account, so

If you see the transaction in your Microsoft account, you'll see its description.

If you don't see the transaction in your Microsoft account, that means you didn't buy it - someone else used your payment information to buy something for themselves. Who cares what they bought? If someone stole your payment information, you have to stop them by contacting your bank.

If you didn't purchase something directly from Microsoft, we can't help you here.

If someone stole your payment information, don't think they'll only use it to buy Microsoft products for themselves. Stop them from ripping you off.
Benjamin Gilad 0 Reputation points

2026-09-01T19:54:42.2133333+00:00

This is not a "stolen" purchase. It is a recurring transaction for same amount every month. So no, it's not something someone stole. My question is so simple, it is amazing no one can answer: can I get a contact for a person from the billing of Microsoft to look at the charge (I have a charge ID for every month), and tell me what I am paying for?
Julie Huynh 3,080 Reputation points Independent Advisor

2026-09-02T11:20:52.2766667+00:00

Hi @Daniel-Vo

Could you please help with checking this transaction ID and let the customer know what this charge is for?

Thank you for your support.
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator

2026-09-02T14:31:39.8866667+00:00

Hi @Benjamin Gilad ,

I have sent you a private message. Kindly assist me in checking it.
Benjamin Gilad 0 Reputation points

2026-09-03T15:16:02.8666667+00:00

Hi Julie, your action was the first one that actually tried to help..:) I am corresponding with Daniel-Vo. He confirmed what I know- an account and subscription by an employee that was let go. I can't access that account through your suggestion (billing support) as it sends me back to my personal account in an endless loop. What do I do next?
Julie Huynh 3,080 Reputation points Independent Advisor

2026-09-04T08:56:03.47+00:00
Hi @Benjamin Gilad,

Thank you for letting me know.

At this point, here are my suggestions:

If you know someone who has access to a Microsoft 365 business tenant, you could ask them to open a Billing support ticket on your behalf and reference the transaction ID #G____. The Billing team may then be able to investigate the subscription and identify the tenant associated with the charge.

If you don't have access to any business tenant, you can create a Microsoft 365 trial tenant and use that tenant to open a support request with the Billing team. Once the ticket is created, explain that you're trying to identify a recurring charge tied to a former employee's subscription and provide the transaction ID and billing details.

To set up a new tenant, please follow these steps:

Visit Compare Office 365 Enterprise Pricing and Plans | Microsoft 365, choose any plan and click try for free to start a free trial.

Follow the guided setup process to create a new account for a new tenant.

Once your tenant is created, you should be able to access the support portal with the newly created admin account and submit your ticket referencing your billing issue.

Ticket Support: Log in the Microsoft 365 Admin Center using the newly created trial admin account > Support > Help & Support. You can raise support ticket at: https://admin.microsoft.com/#/support/requests

When you open a support ticket, please make sure to turn off the Support Assistant (AI) in the help panel.

Several customers have reported issues when the Support Assistant is turned on the system sometimes fails to display the “Contact Support” option.

As shown in the screenshot, simply switch Support Assistant > Off, then type your issue description. Once the AI is off, the “Contact Support” button will appear normally, allowing you to submit a ticket directly.

After clicking on "Help & Support" button, you can type "I need agent support via phone or email". After that, you can click on "Contact support"

Choose contact method: "Phone"

Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.

Finally, click on "Contact me"

After completing them, you will receive an email appointment for a meeting to review this issue professionally together.

For more details, you could refer to this article: Get support for Microsoft 365 for business

This new trial tenant will not give you access to any of the data or settings in your original locked tenant. It is solely a temporary means to contact Microsoft support.

Be prepared for Microsoft support to ask for verification of your identity and administrative rights for the locked tenant.

The resolution time might be longer as you are contacting support from a different tenant.

Remember to cancel the trial subscription for the new tenant once your issue with the original account is resolved to avoid any unintended charges. You can typically do this within the Microsoft 365 Admin Center under "Billing" > "Your products."

I'm here and happy to help! Thank you for your kindness and patience!
Benjamin Gilad 0 Reputation points

2026-09-04T15:16:12.0133333+00:00

Thank you, Julie. It is amazing the convoluted route one needs to take to just get someone to provide support. I am grateful to you and appalled by Microsoft's service. I will never buy any of their products again.

Answer 2

Dear @Benjamin Gilad,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you noticed an unrecognized charge of $26.08 on your credit card associated with transaction ID #G____, and you would like assistance identifying what the charge is for.

Additionally, the Transaction ID #G____ appears to be a Microsoft business subscription transaction. Charges associated with transaction IDs that begin with "#G" are typically linked to a business or organizational subscription and are often associated with a Microsoft Entra ID (work or school) tenant using an onmicrosoft.com domain.

Examples of business subscriptions include Microsoft 365 Business Premium, Microsoft 365 E3/E5, Exchange Online, Teams Phone, Power BI, Dynamics 365, or Azure services. If any of these sound familiar, they may help identify the source of the charge. If you do not recognize this charge, would like to understand exactly what it is for, request a cancellation, or inquire about a possible refund, the Microsoft Billing Support team can review the transaction details and assist you with the appropriate next steps. Please reach out to them for further help and provide the transaction ID, the charge amount ($26.08), the transaction date shown on your statement, details of the charged card, and any Microsoft account email addresses that may be associated with the purchase, as they are best equipped to resolve this issue quickly and securely.

Please contact Microsoft Billing Support using the appropriate phone number for your region: Technical or Sales support phone numbers (for Work account, scroll down to find your region's number)

The Billing team can:

Review the transaction details
Identify the associated subscription or service
Verify account ownership
Discuss refund eligibility, if applicable
Assist with subscription cancellation when necessary

Thank you for your kindness and understanding!