MSN Community Profile issues

What likely happened is one of these two cases:

1. The MSN commenting/profile state was restricted or removed on the MSN side.
   • MSN article comments and account restrictions are handled by MSN’s own moderation systems.
   • When comments stop working, profiles appear missing, or the site starts prompting to create an account again, Microsoft Q&A and Windows settings cannot show the reason or reverse it.
   • The accepted guidance for MSN comment/profile issues is to use the Feedback option on an MSN page so the MSN team can investigate.
2. The underlying Microsoft account sign-in state changed.
   • If MSN cannot recognize the signed-in account, it can behave as if no profile exists.
   • If the username is not recognized or the account appears missing, use the Sign-in Helper tool.
   • If the Microsoft account has not been signed in to for more than two years, it may have been deleted and can no longer be reopened.
   • A closed Microsoft account can only be reopened during its 30-day or 60-day grace period.

Since cache/history clearing was already tried, the supported next path is:

1. Open an MSN page with comments.
2. Use the Feedback option at the bottom right.
3. Report that:
   • the MSN Community Profile now prompts to create an account,
   • previous comments/interactions are gone,
   • no restriction notice was received,
   • the issue has lasted more than a month.
4. If the Microsoft account itself is not being recognized, use the Sign-in Helper tool from the Microsoft account sign-in support page.

If the Microsoft account was closed or deleted due to inactivity, the old profile/comments would not be recoverable through browser troubleshooting.

• I can't sign in to my Microsoft account
• Reopen your Microsoft account
• Microsoft account activity policy
• Cannot comment on MSN articles - Microsoft Q&A
• account restricted on MSN - Microsoft Q&A