log in issue

Sohaib Qureshi 0 Reputation points
2026-09-01T09:20:48.16+00:00

I have unfortunately not been able to log into my account for
******@sciteched.com

It will not allow me to use the authenticator app or any form of sign in to get pass this stage. Unable therefore to use my payed services for MS 365 one drive teams onenote etc.

I would be greatful for you to fix this situation. I am currently logged into my other account which is ******@outlook.com
My understanding is this one is not a payed subscription account, but I am able to log in through this.

Please can you get back to me as soon as possible.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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Answer recommended by moderator
Zoha Fatima 430 Reputation points
2026-09-01T09:36:54.3266667+00:00

Hi Sohaib,

Since the affected address is a work Microsoft 365 account and you cannot use Authenticator or any other verification method, changing the password alone will not normally get you past MFA.

You will need to contact the Microsoft 365 administrator for the sciteched.com organization and ask them to reset your authentication methods or require MFA re-registration. You can then sign in and set up Authenticator again.

If you are the only administrator and are completely locked out, you will need to contact Microsoft support for tenant/account recovery after verifying ownership of the organization.

Thank you, and feel free to respond back for more assistance.

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