Printing from outlook hijacked by one note

Question

Printing from outlook hijacked by one note

Sean Fox 0

Been trying to solve an issue from my mum.

Essentially since one of the updates was installed onenote seems to be the default printer for outlook, I have tried the usual fixes setting actual printer as default, unticking one note etc but nothing works even tried a system restore amongst others but every time I go to print it defaults to onenote not her physical printer.

I can see the app on outlook but not a way of removing or disabling only a way of adding more apps it so print jobs go to the printer she has not onenote. Any suggestions greatly appreciated !!!

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2 answers

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Answer 1

Emma1-N 11,865 Microsoft External Staff Moderator

Welcome Sean Fox,

I understand how frustrating this must be, especially after already trying the usual printer settings, disabling OneNote printing options, and even performing a System Restore.

Before suggesting more advanced steps, could you confirm:

Is your mum using Outlook (classic desktop app) or new Outlook for Windows?
When she clicks Print in Outlook, does the Print dialog show Send to OneNote as the selected printer every time, or does it bypass the Print dialog and immediately send to OneNote?

In the meantime, please try these checks:

Open Outlook and select File > Print
Under Printer, make sure the physical printer is selected rather than Send to OneNote
Click Printer Options (if available) and verify that Send to OneNote is not being remembered as the selected printer.
Close Outlook completely, then restart it and test printing again.

Also, please let me know whether the issue started after switching to the new Outlook or after a recent Office/Windows update, as that will help narrow down whether this is an Outlook configuration issue or an add-in related behavior.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

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Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-02T04:42:46.93+00:00

Hello Sean Fox,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Sean Fox 0 Reputation points

2026-09-02T07:33:50.8433333+00:00

Hi Emma, thanks the above sounds like what I tried, she is using the new version of outlook rather than the web one. When you click to print it shows the correct printer but then when you hit print to send it opens up one note and sends it there. I also tried reverting to classic outlook but problem remained.

In essence I can see one note as an add on app on the outlook tool bar but cannot remove it even when going to where you would normally do this it only gives me option to add apps not remove
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-03T06:49:21.48+00:00
Hello Sean Fox,

Thank you for coming back. Please check the step:

Please try these checks:

Open Control Panel > Programs and Features

Select Microsoft 365 and choose Change > Quick Repair

After the repair completes, restart the PC and test printing from Outlook again.

If the issue persists, temporarily rename the Send to OneNote printer:

Open Settings > Bluetooth & devices > Printers & scanners

Select Send to OneNote

Rename it to something like OneNote-Test and try printing from Outlook again.
Sean Fox 0 Reputation points

2026-09-03T21:28:56.0166667+00:00

Hi it is not on 365 it is on microsoft 2021
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-05T07:43:06.36+00:00
Hello Sean Fox,

Please check the step:

Open Settings > Apps > Installed apps

Find Microsoft Office 2021, select Modify, then run Quick Repair

If Quick Repair does not help, run Online Repair (this may take longer and requires an Internet connection)

After the repair finishes, restart the PC and test printing from Outlook again
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-08T03:51:13.0133333+00:00

Hello Sean Fox,

Is there any update from you? Please let me know, I will be here to assist you.
Sean Fox 0 Reputation points

2026-09-08T12:08:48.6066667+00:00

Hi Emma no luck but I have realised it is actually windows 10 not windows 11 so guess that might impact on the solution?
Sean Fox 0 Reputation points

2026-09-08T12:10:35.0833333+00:00

Hi realised it is on Windows 10 not windows 11 so not sure if this makes a difference?
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-09T06:57:41.45+00:00
Hello Sean Fox,

Thank you for coming back. Please try the step:

Open Control Panel > Devices and Printers

Right-click Send to OneNote and select Remove device

Restart the PC

Test printing from Outlook again
Sean Fox 0 Reputation points

2026-09-09T22:12:46.0933333+00:00

Hi this was tried but there is an issue as when right clicking to remove nothing is happening

Went into control panel - devices and printers - It doesn't do anything when you try to right click So could not do last 2 steps

Answer 2

Sean Fox 0

Hi

Unfortunately when this was tried the following happened

Went into control panel - devices and printers - It doesn't do anything when you try to right click!!!!So could not do last 2 steps

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