Troubles with signing in

SHADI ALASSI 0 Reputation points
2026-08-31T11:21:08.5566667+00:00
  1. If all security info is lost (no Authenticator, no usable phone/email codes):
    1. Start sign-in to the Microsoft account as usual.
    2. At the Verify your identity prompt, select I don't have any of these.
    3. Follow the instructions to replace the security info. This is an account recovery process.
    4. After completing the process, there is a mandatory 30‑day wait before normal sign-in is allowed. During this period, do not attempt to change all security info again.
    5. After the 30 days, sign in, go to Advanced security options, add new verification methods, and then set up Microsoft Authenticator on the new device.
    This flow is described under “If you know your password, but have lost access to all your security info.” I can't see the message " I don't have any of these."
Microsoft Security | Microsoft Authenticator
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