Age restrictions error on Minecraft

This is usually caused by the Microsoft account being treated as a child account on the new PC, or by Family Safety / consent settings not being fully applied there.

Try these checks in order:

1. Check third-party app access for the child account
   • Sign in as the parent at https://account.live.com/mk.
   • Find the child account.
   • Select Manage this child's access to third party apps.
   • Select Enable access.
   • If Enable access is not shown, the child already has access to apps not published by Microsoft.
2. Make sure the child account is not an administrator on the new PC
   • Open Settings for Other accounts.
   • Select the child account.
   • Choose Change account type.
   • Set it to Standard user.
   • This helps prevent Family Safety settings from being changed or bypassed.
3. Verify the child’s Microsoft account on the new PC
   • On the child’s device, go to Start > Settings > Accounts.
   • Select Verify and complete the prompts.
   • If Verify is not shown, open Microsoft Edge on that device and verify at https://aka.ms/familyverify.
4. If the account is being treated as underage incorrectly, review the birth date
   • If the birth date is wrong, update it using the Microsoft account birth date process.
   • If the account is correctly under the local age threshold, parental consent and Family Safety settings must remain in place.
5. If age verification is required in the region
   • In some countries/regions, Microsoft requires age verification.
   • If age verification is not completed, the account is treated as unverified and cannot make new purchases or downloads of games and apps rated 18+.
   • Existing owned mature content remains accessible.
6. If the issue only affects the new PC
   • Sign in with the child’s Microsoft account on the device and complete any account verification prompts there.
   • Since the same account still works on the laptop, this points to device-side account verification or Family Safety state on the new PC rather than loss of the Minecraft account itself.

If the problem continues after these steps, use the Microsoft sign-in helper or Contact Support.

References:

• My child is not able to access 3rd party apps
• Troubleshooting Microsoft Family Safety
• What is age verification?
• How to change a birth date on a Microsoft account
• How to verify your age for a Microsoft account