Artifact Signing organization validation still In Progress after requested documents were uploaded

Question

Artifact Signing organization validation still In Progress after requested documents were uploaded

Tyler Daniel 0

Escapement Tools is completing Microsoft Artifact Signing organization identity validation for a production software release.

Timeline:

August 20, 2026: We received the initial Action Required email.
August 21, 2026: Microsoft requested two additional documents.
Both requested documents were uploaded through the Azure Artifact Signing portal on August 21.
The portal now lists both documents as Uploaded and the validation status as In Progress.
No acknowledgment of document receipt, subsequent Action Required notice, or later status email has been received.

We are not asking Microsoft to bypass or shorten the review. Could the Artifact Signing validation team please confirm:

Both requested documents were successfully received.
The validation is actively queued or in review.
No additional action or documentation is currently required.
If supported, whether the request can be escalated for a status review because Artifact Signing is the remaining dependency blocking our production software release.

The Azure portal exposes the support category Artifact Signing > Identity Validation - Organization > In 'In Progress' state more than 7 days, but the subscription's Basic support plan does not permit technical case creation.

We can provide the subscription, Artifact Signing account, resource, and Identity Validation references privately to authorized Microsoft staff. We will not post those identifiers or the documents publicly. We have not created a new validation request, deleted the existing request, or resubmitted documents.

Tyler Daniel 0 Reputation points

2026-09-01T20:50:39.66+00:00

Following up on this request.

Microsoft requested additional corporate documentation on August 21, 2026. Both requested documents were uploaded that day, and Azure currently confirms both as Uploaded while the identity validation remains In Progress.

There have been no further Action Required notifications, no request for additional information, and no confirmation beyond the portal status.

This validation is now the sole dependency blocking release of our production Windows software.

We understand the published validation window and are not asking to bypass the review process. Could a Microsoft moderator please route this to the Artifact Signing validation team or initiate a private message so we can provide the Identity Validation ID and any account details required to confirm that the submission is actively under review?

We can respond immediately to any further evidence request.

Your answer

Tyler Daniel 0 Reputation points

2026-09-01T20:50:39.66+00:00

Following up on this request.

Microsoft requested additional corporate documentation on August 21, 2026. Both requested documents were uploaded that day, and Azure currently confirms both as Uploaded while the identity validation remains In Progress.

There have been no further Action Required notifications, no request for additional information, and no confirmation beyond the portal status.

This validation is now the sole dependency blocking release of our production Windows software.

We understand the published validation window and are not asking to bypass the review process. Could a Microsoft moderator please route this to the Artifact Signing validation team or initiate a private message so we can provide the Identity Validation ID and any account details required to confirm that the submission is actively under review?

We can respond immediately to any further evidence request.