ticket #7107951716

Question

ticket #7107951716

randy westover 0

I have been on hold for over 4 hours after i got a call from microsoft to speak to a technician about my software issue. I have had multiple technicians from 3 parties look at my device and trouble shout for several hours. There is an issue with the operating software. Here is what some of them have said;

"Through extensive testing through various devices, and adjustment on many settings on your device as well primarily with the operating system and devices, we were unable to find a conclusion. The only consistent factor we've found was using the internal speakers to always have the sounds. It's most likely a suppression issue with the system, and since it's happening with external devices across the board, see if Windows can further assist."

I need live help.

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Answer 1

For live help, use Get Help and request a support agent directly:

Open Get Help in Windows, or use Get Help on the web.
Describe the issue.
If self-help does not resolve it, select Contact Support.
Select the product or service.
Select the support category and confirm.
Choose a contact method:
- Chat with a support agent in your web browser
- Provide your phone number and a support agent will call you

Contact options depend on hours of operation, product, scenario, and subscription.

If the callback path has already failed, use the chat with a support agent in your web browser option when available.

For Windows issues, Get Help in Windows also includes troubleshooters that can resolve common problems before escalation.