One drive not syncing

Monroe Vada 0 Reputation points
2026-08-28T15:33:21.82+00:00

I cleared all the caches, checked the internet connection, reset Onedrive, deleted Onedrive and then reinstalled it, and nothing works. They refuse to sync Onedrive to my computer.

Microsoft 365 and Office | OneDrive | For education | Windows
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  1. Jayden-P 2,760 Reputation points Independent Advisor
    2026-08-28T15:57:59.5266667+00:00

    Hi @Monroe Vada

    Since you have already tried most of the basic troubleshooting steps, I'd like to gather a bit more information.

    Could you please confirm:

    • Are you able to access your files normally through OneDrive on the web?
    • Do you see any error message or error code you receive when trying to set up or sync OneDrive on your computer? If yes ,please provide it.
    • Does the issue occur during sign-in, while adding the account, or after the account has already been added but no syncing?

    You can try one more step is unlink the PC, https://support.microsoft.com/en-us/onedrive/unlink-and-re-link-onedrive. Afterwards, try to sync again.

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  2. AI answer

    2026-08-28T15:33:37.35+00:00

    Since reset and reinstall were already tried, the next supported steps are:

    1. Manually restart OneDrive after reset
      • Open Start.
      • Type OneDrive.
      • Open the OneDrive desktop app.
      • A reset does not always relaunch it automatically.
    2. Expect a full resync after reset or reinstall
      • Resetting or reinstalling OneDrive resets all OneDrive settings.
      • OneDrive performs a full sync afterward, which can take time.
      • Files are not lost by resetting or uninstalling OneDrive, but sync connections are disconnected and must be set up again.
    3. Re-select folders if only some folders were synced before
      • If selective sync was configured before, those folder choices must be set again after reset or reinstall.
      • This also applies to OneDrive for work or school.
    4. If many sync errors continue, stop syncing and sync again
      • For a large number of errors, disconnect the library and sync it again to get fresh data.
      • This does not delete files from the previously synced folder or from the library.
      • If syncing again to a new folder, the old folder may need to be renamed first so the expected folder name is available.
      • Do not rename the synced folder after sync is established, because that breaks the sync relationship.
    5. Check that the library is allowed to sync
      • In the SharePoint library, go to Library Settings > Advanced Settings.
      • Confirm Offline Client Availability is set to Yes.
    6. Confirm the correct work or school credentials are being used
      • Sign in to the SharePoint Online site associated with the library.
      • Use the credentials associated with that library, typically Microsoft 365 credentials.
      • Select Keep me signed in.
    7. If files or folders only appear stuck on “syncing” in File Explorer
      • Refresh File Explorer.
      • If the issue is caused by the cached search index, rebuild the Windows Search index:
        • Start > type Indexing > Indexing Options
        • Advanced > Rebuild
      • This can take some time.
    8. If the issue is specific to error code 0x80070194
      • Reset OneDrive again using:
        • %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
        • If Windows cannot find it, use:
          • C:\Program Files\Microsoft OneDrive\onedrive.exe /reset
          • C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
      • Then start OneDrive from Start.

    References:

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