adding account to auth app

Rodney Cummins 0 Reputation points
2026-08-28T14:43:50.5733333+00:00

I have an account that is showing up on my app when I try to set it up the app says it cannot be added how do I add it

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-08-28T14:44:07.76+00:00

    Try the account setup path that matches the account type:

    1. Open Microsoft Authenticator.
    2. Select + Add account.
    3. Choose the correct type:
      • Personal account for a Microsoft personal account
      • Work or school account for a business or school account
      • Other account for non-Microsoft accounts that use a QR code

    For a Microsoft personal account:

    1. Go to https://account.microsoft.com/security.
    2. Select Manage how I sign in.
    3. Select Add a new way to sign in or verify.
    4. Choose Use an app.
    5. In Authenticator, select Personal account and scan the QR code.
    6. If the camera does not work, use I can't scan the bar code on the PC and Enter code manually on the phone.

    For a work or school account:

    1. Go to https://mysignins.microsoft.com/security-info.
    2. Select Add sign-in method.
    3. Choose Microsoft Authenticator and select Add.
    4. Open Authenticator and add the account.
    5. If needed, scan the QR code or enter the code manually.

    If Authenticator shows “To set up Microsoft Authenticator, you'll need to go to aka.ms/mfasetup on a web browser.”, the account does not have enough authentication methods configured yet. Complete setup in a browser first.

    If Authenticator shows “You might be signing in from a location that is restricted by your admin”, or registration is blocked by Conditional Access, the work or school account administrator must enable this method.

    If the account says it was added but no new tile appears, that can be expected for some Microsoft Entra ID setups. The sign-in method can be added successfully without creating a separate new account tile, and the existing work account entry is used for MFA.

    If setup was interrupted and the app now asks for a code before the account was fully added, the MFA registration may need to be reset by the organization administrator so the account can be registered again.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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