the software program stopped working

Judith Mayle 0 Reputation points
2026-08-28T12:35:35.1133333+00:00

The software program will not activate or let me log in

Microsoft 365 and Office | Install, redeem, activate | Other | Other
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  1. DaveM121 929K Reputation points Independent Advisor
    2026-08-28T13:09:20.83+00:00

    Are you using the Office apps on a Windows PC or on an Apple Mac computer?

    1

    If you are using the Office apps on a Windows device:

    Before performing this process, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps, then scroll down to find Microsoft Office

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

    2

    If you are using the Office apps on an Apple Mac computer:

    A
    What version of Microsoft Office do you have, is that a subscription to Microsoft 365 or a standalone version of Office like Office 2019, 2021 or 2024.

    B

    At the top left of your Desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?

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