Unable to sign in due to device rooting.

If Microsoft Authenticator is failing because the phone appears rooted, check the Android device conditions that Authenticator requires for work or school account sign-in and passwordless setup:

1. In Android settings, confirm the device requires a PIN or biometric unlock.
2. Restart the phone, unlock it with the PIN or biometric, and then try the sign-in again.
3. Make sure push notifications are enabled for Microsoft Authenticator and that the phone has network connectivity.
4. Make sure Google Play Services and the Google Play Store are installed and enabled.
5. In Microsoft Authenticator, open Settings > Device Registration and verify the account is registered and joined for work or school use.
6. Check whether the phone is running malware such as a rootkit. A rooted or compromised device can prevent Authenticator from working correctly.

If the sign-in prompt being received was not initiated, select Deny.

If access is still blocked:

• For a personal Microsoft account, use the Sign-in Helper.
• For a work or school account, contact the IT admin.
• If support is needed, use Contact Microsoft Support. Support agents cannot send password reset links or change account details.

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