Artifact Signing Individual Public identity validation fails on name mismatch after billing profile update

Nick Roan 0 Reputation points
2026-08-28T04:51:29.56+00:00

I’m setting up Azure Artifact Signing Public Trust for Individual validation. My billing account originally had an outdated name. I updated the billing account/profile to my current legal name, and the Azure billing UI now shows the corrected name. However, new Artifact Signing identity-validation attempts still fail with a name mismatch.

I have already:

  • Updated the billing account/profile name
  • Signed out/in to Azure
  • Created a new Individual/Public validation request
  • Confirmed the validation form is using the billing account

The Artifact Signing validation still appears to use stale name data.

Can the Artifact Signing identity-validation team reset/refresh the legal-name source claim or stale validation state for this account?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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