Help restoring compromised account

Jeremiah Barba 20 Reputation points
2026-08-28T00:09:58.0866667+00:00

My Microsoft/Xbox account was compromised due to my son falling prey to a Minecraft/Discord Server phishing scam. My account is currently secured but I can't get access restored. I have submitted multiple forms, including with as much identifying information as I can fit in the one open-text field. I can't use the regular Microsoft form because my account currently "doesn't exist," as the hacker changed the email on the account. I just need a real person to review the case and communicate with me, otherwise I will keep submitting cases over and over with no success. I can't respond to the emails and the cases keep getting closed.

Microsoft 365 and Office | Other
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Answer accepted by question author
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
2026-08-28T04:36:15.9733333+00:00

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

Hello Jeremiah Barba

I’m sorry you and your son are dealing with this.

Because the hacker changed the account’s sign-in email, please refer to this site for how to recover the compromised account:

https://support.microsoft.com/en-US/accounts-billing/manage/how-to-recover-a-hacked-or-compromised-microsoft-account

Here is also how to contact Microsoft Support in case you need further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

  1. Open a website link - Contact - Microsoft Support 
  2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
  3. In this section, you will need to sign in to your Microsoft account. 
  4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
  5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need,

Have a nice day.

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