My microsoft account does not show my Personal 365 subscription (which expires 10-1-2026

David Ciocchi 20 Reputation points
2026-08-27T23:42:39.3933333+00:00

I purchased a personal 365 subscription in 2024, renewed it in 2025. It is due for renewal on Oct. 1.

There is no record of this on my Microsoft account page.

How can I (1) get my account information corrected and (2) be sure that I my personal 365 subscription will be renewed automatically?

I

Microsoft 365 and Office | Other
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Answer accepted by question author
EmilyS726 265.1K Reputation points Independent Advisor
2026-08-28T00:17:34.56+00:00

Was your subscription purchased directly from Microsoft?

Any chance it was purchased via Apple App Store, Google Play, Best Buy, Amazon, etc? If so, it is normal that it is not showing up in your account, but in their account on their platform.

Another scenario, could it be signed up using a different Microsoft account?

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