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I have been double-billed for a Microsoft Business Premium account. After 4 months of calls and talking to people, it was supposed to be solved. Today I got an email telling me pay up or the account info and everything with it will be deleted.
I have already paid for the only Business Premium Account I have. If they delete the duplicate they made by mistake, will it effect my paid account? I can't risk losing everything.
I have spent days trying to get a response, and the only one I get is an email saying that they solved it.
any help?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hi Russell,
I know you're very frustrated that the issue has not been fully solved over the past 8 months. That said, the only team that can help you with this concern is the Microsoft Billing team, as they're the only authorized team that can access and handle billing problems. No one in this forum, even moderators, can help handle this inquiry for you.
Please follow the steps in my initial response so you can contact the Microsoft Billing team to get the appropriate assistance in this case as soon as possible to avoid any unintended loss of your files.
Thank you for your cooperation and understanding.
Hi Russell,
I truly understand how frustrating this situation would be, as after being told the issue was already fixed, you have to face the risk of losing your business data.
For a proper review of the charge and to request a refund if applicable, this will need to be handled directly by Microsoft’s Billing Team, as they are the only team with access to billing records and payment methods.
With that in mind, the best next step is to create a support ticket and submit a billing inquiry. The billing team is best positioned to investigate the transaction, confirm whether it is a duplicate charge, and advise on any available refund options.
When submitting a billing request, clearly referencing your intent to request a refund can help facilitate accurate case routing. For instance, you may consider a ticket title such as: “Billing Support Request: Refund for a duplicate charge”
For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin.
Note: If your account does not have administrative permissions, you’ll need to contact your IT administrator to submit a support request on your behalf. In case you do not know who your IT admin is, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support
I hope this information is useful. Thank you for taking the time to raise this question. If you need any further clarification or assistance, please feel free to leave a comment under this post.
Thank you for your contributions to the forum.
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