Artifact Signing organization validation failed; it is requesting documents without an upload option

Question

Artifact Signing organization validation failed; it is requesting documents without an upload option

Sdentin Heyatszhem 20

My problem is identical to this post: https://learn.microsoft.com/en-us/answers/questions/5970107/artifact-signing-organization-validation-failed-re

I have a registered business in the United States (with the necessary documentation available) and performed the face verification steps successfully. After approximately two days, the identity validation ID's status is listed as "failed", with the message, "Please provide additional document(s) listed below dated within the past 12 months to verify your organization. Formation/incorporation records, franchise or agency appointment letters, government-issued licenses, registration certificates, or tax filing records."

However, there are no instructions on how nor where to upload such documents.

Not only that, but contrary to some of the comments in that thread I have linked, there appear to be no means whatsoever (on my Basic plan) to open up a support ticket for this.

Screenshot_85

0 comments

1 answer

Your answer

Answer 1

After awaiting a duration that has almost been a week and receiving no response, and finding that there are many recent threads like this one with no resolution, I have opted instead to procure a traditional organization-validated certificate from another certificate authority. I will ensure that my future resources will go directly or indirectly towards Microsoft's competitors: more specifically, those that can actually follow through on their service.

It would have been helpful if, in the fine print, it was stated that in order to contact Microsoft's team to resolve a genuine issue in one of their (important) services, one must either have a powerful enough legal team, the ability to cause damage to catch their attention, or more likely, both. Naturally, this unstated expected mode of operation would make artifact signing strictly a large-business-to-large-business service, but it was not advertised this way. This is my fault for not doing my research beforehand by grabbing insider information from Microsoft. It is my fault for not understanding that in order to operate at a sane and minimally-acceptable level, one must already be widely accomplished in the world.

Thank you for the service that you have never provided me. I genuinely wish that your future endeavors will result in exactly the outcome that it deserves.