A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
How do I regain access to my azure account? portal.azure.com
Ateeq Ahmed
0
Reputation points
I am currently unable to login to my azure account, as it is always redirecting me to "verify using authenticator" app and which simply does nothing. Once i see this screen if i simply open portal.azure.com I can see I am logged in, but nothing works.
Please assist me to fully recover my azure account.
This error showed up after I tried multiple times to skip the "Authenticator verify" screen
Error Code: 500121
Request Id: 77e2f0f2-943a-4b41-b257-7f38da615100
Correlation Id: 01a043db-23c5-7b80-84bf-472fc23927fe
Timestamp: 2026-08-27T15:34:48Z
This is inside the azure portal when navigating screens
{
"sessionId": "ae6c0c7c9cfb4068a59c58f0fc0c9919",
"errors": [
{
"errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c66003d6-0a3a-489c-9f72-b80dcfdd0c3d'(Dunloe UX portal extension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 887265c2-fef6-47f2-a17e-cca1241acc00 Correlation ID: 2f818900-cbeb-47e8-bf67-f3eade4304d5 Timestamp: 2026-08-27 16:05:46Z",
"clientId": "c66003d6-0a3a-489c-9f72-b80dcfdd0c3d",
"scopes": [
"https://graph.microsoft.com//.default"
]
}
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
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