Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Azure lockout when switching smartphones
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John Larew
5
Reputation points
I'm trying to access an existing Azure account from a PC when my smartphone has recently been upgraded. I've established a passkey, but there is a second Authenticator prompt that is not triggering an access interaction on my (new) smartphone. Only Authenticator 2FAs are provided (see following)
Over on Authenticator (no screenshot possible), there is a Default Directory entry with "Action required" highlighted in red that refers to a related e-mail at *.onmicrosoft.com. Selecting it suggests a QR Code is required (??). Where can I obtain a recovery QR Code, or manual code?
How do I regain access to my Azure account? Thanks in advance for any insight you can provide.
Microsoft Security | Microsoft Authenticator
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John L 0 Reputation points2026-08-28T18:15:26+00:00 Similar results occur stepping through the Azure login process on my smartphone in a web-browser.
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John Larew 5 Reputation points
2026-09-02T19:52:49.76+00:00 UPDATE: I can now access my Azure Portal on a PC when using Edge as the browser (only while logged in the browser as the appropriate Microsoft user).
I'm still locked out of the Azure Portal on my Android phone, in the original scenario. Authenticator offers up an 8-digit code for my Microsoft account, refreshed every 30 seconds. The 2FA prompt (pictured above) expects a 6-digit code.
Can I get the required QR Code via the portal on my PC?
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