Request for Assistance Verifying Our Domain

Acatree Tours and Safaris 20 Reputation points
2026-08-27T08:39:55.3466667+00:00

Dear Microsoft 365 Support Team,

I hope you are doing well.

We would like to confirm whether our domain acatreetours(.)com has been verified and properly set up under Microsoft 365.

We have created email addresses using our new domain and would like to use them with Outlook. However, we are not sure whether the domain is already connected and verified with Microsoft 365.

Could you please help us check the status of our domain and guide us on the necessary steps to complete the setup, if required?

Thank you in advance for your assistance. We look forward to your response.

Kind regards, [Moderator note: Personally Identifiable Information removed]

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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AI answer

2026-08-27T08:40:13.4466667+00:00

The domain status can be checked directly in the Microsoft 365 admin center:

  1. Sign in to the Microsoft 365 admin center with an admin account.
  2. Go to Setup > Domains.
  3. Find acatreetours.com and check the Status column.
    • If the domain is healthy, it is connected correctly.
    • If there is an issue, select the three dots next to the domain and choose Check health to see exactly which DNS records need to be fixed.

If the domain has not finished verification yet, the most common causes are:

  • The TXT verification record value is not exact, including the required MS= portion.
  • The DNS record was added but not fully saved at the DNS host.
  • DNS changes have not finished propagating yet. This usually takes a few minutes, but can sometimes take a few hours.

If DNS records were just added, Microsoft 365 setup should complete after the records are detected. After all required DNS records are entered correctly, return to Microsoft 365 and select Verify.

If email addresses were already created but Outlook mail is not working, first confirm that the domain shows as healthy in Setup > Domains. If there is still a mail issue after DNS is correct, use the Outlook troubleshooting guidance.

If the setup is complex or the domain appears to be stuck, use Microsoft 365 support:

  1. Sign in to the Microsoft 365 admin center.
  2. At the bottom right, select Help & Support.
  3. In the Support Assistant pane, enter the issue.
  4. Review the results, and if needed select Contact support.

References:

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  1. Julie Huynh 3,085 Reputation points Independent Advisor
    2026-08-27T10:09:11.8366667+00:00

    Dear @Acatree Tours and Safaris,

    Good day! Welcome to Microsoft Q&A forum!

    Based on your description, I understand that you would like to confirm whether your domain has been successfully verified and connected to Microsoft 365. You have already created email addresses using this domain and would like to use them with Outlook. You also need guidance on Microsoft 365 licensing, available plans, and how to purchase and assign licenses to your email accounts.

    To confirm whether your domain has been successfully verified and connected to Microsoft 365, please kindly check Settings > Domains in the Microsoft 365 Admin Center and see if the status of the domain is Healthy.

    User's image

    Regarding licensing and payment, I would like to gather a few details:

    • How many email accounts need a Microsoft 365 license
    • Have you already purchased any Microsoft 365 subscription
    • Under Billing > Your Products, do you see any active subscriptions?
    • Have licenses already been assigned to the users under Users > Active Users > [Choose any user] > Find the tab Licenses and Apps?

    If no licenses have been purchased yet, please let me know so I could help you review the available Microsoft 365 plans and guide you through the purchase and license assignment process.

    I appreciate your cooperation and look forward to your response so I can assist you further.

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  2. Acatree Tours and Safaris 20 Reputation points
    2026-08-27T08:41:33.0066667+00:00

    Dear Microsoft 365 Support Team,

    I hope you are doing well.

    We would also like to know what the process is for paying for our email accounts in Outlook. We have created email accounts using our domain acatreetours(.)com and would like to ensure that they are properly set up and covered under a paid Microsoft 365 plan.

    Could you please guide us on the available plans, payment process, and the steps we need to follow to make the payment?

    Thank you in advance for your assistance.

    Kind regards, [Moderator note: Personally Identifiable Information removed]

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