Can get or send emails in outlook

Question

Can get or send emails in outlook

Evelyn Reynolds 20

Since August 23rd, 2026, I can't receive and send emails from my outlook account.

I followed every suggestion I found but still nothing.

This is my business email account.

I can log in and see the email account but again, nothing.

I called go daddy as I paid them for 365 outlook but they could not help.

Supposedly Microsoft had a software glitch but was resolved.

I am stuck!

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Answer 1

Ivory 1,155 Independent Advisor

Hi Evelyn,

Since you can still log in and access the account but are unable to send or receive emails, I’d like to narrow down where the issue is occurring.

Are you unable to send/receive emails only in the Outlook desktop app, or does the same issue occur when you access Outlook through a web browser (Outlook on the web)?

When you try to send an email, do you receive any error message or error code? If so, what does it say?

If someone sends you an email, does the message bounce back to the sender, or does the sender receive no error but you simply don’t see the email?

Are you using a GoDaddy-managed Microsoft 365 business account, and can you confirm whether your domain (e.g., yourcompany.com) is still active with GoDaddy?

Have you checked whether your Microsoft 365 mailbox storage is full?

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

Thank you for your patience and your understanding. If you have any additional questions, please feel free to reach out.

I'm looking forward to your reply.

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Evelyn Reynolds 20 Reputation points

2026-08-26T17:48:14.1166667+00:00

Hi there,

I can open my outlook email and send emails but can't receive any since 8/23.

I delete junk folder every day and the trash folder.

Yesterday, I received over 7000 spam emails which went into the junk folder and I deleted them as well.

There are no error messages.

I only got one call from a customer that the email they tried to send me bounced back, she then called me.

My website was built with WIX, not GoDaddy. I just paid Go Daddy for Outlook 365 for 1 year. They said, they see emails coming in but I can't see them.

I use Microsoft Edge browser.
Ivory 1,155 Reputation points Independent Advisor

2026-08-26T19:53:15.0333333+00:00
Hi Evelyn,

If your customer's email bounced back, please ask them to provide the complete Non-Delivery Report (NDR) or NDR error code (for example, 550 5.7.1). This will help pinpoint the exact reason for the delivery failure.

Please note that if a mailbox receives a massive volume of emails in a short timeframe, Microsoft may temporarily throttle or block incoming senders to protect your account. For more details on these thresholds, you can review Microsoft's Exchange Online Limits documentation. In the meantime, I recommend quarantining or blacklisting the spam address.

To investigate this further, please log in with your admin account or contact your IT administrator / license provider (e.g., GoDaddy) to perform the following steps:

Run the diagnostic tool outlined in Find and fix email delivery issues in Microsoft 365.

Run a Message Trace by following Microsoft's guidance to track the path of the incoming or lost emails. If GoDaddy confirms that emails are arriving at the server, the message trace will reveal exactly where they are going.

If you would like a live remote session to guide you through these steps together, you could request GoDaddy to help raise a support ticket to Microsoft Support or you can raise it yourself through Microsoft 365 Admin Center with an admin account.

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, request the agent to escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.