Word files in Microsoft one drive do not open

Giovanna Giglio 0 Reputation points
2026-08-26T15:35:17.3533333+00:00

Good evening,

Since yesterday I am experiencing issues in opening word files saved in Microsoft one drive in my Chromebook Lenovo. When I click to open them, a blank page appears and the file does not open. I have desintalled and reinstalled Microsoft one drive unsuccesfully and also cheked the storage, that is indicated to be 0,3 GB. Could you kindly help in solving this problem?

Thanks in advance and best regards,

Giovanna Giglio

Microsoft 365 and Office | OneDrive | Other | Other
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  1. Brian Tillman 27,015 Reputation points Independent Advisor
    2026-08-26T18:20:51.89+00:00

    Hi. I'm Brian and I'll try to help.

    I also have a Chromebook and edit documents stored on OneDrive every single day. I log into https://microsoft365.com/ to do so. I do have the OneDrive app installed, but I do not use it. What happens when you use the web interface?

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