I have a 8004ded2 error when reconnecting to OneDrive

Question

I have a 8004ded2 error when reconnecting to OneDrive

Jonathan Moenaert 0

Hi,

I have a 8004ded2 when reconnecting to OneDrive.

I have been disconnected from OneDrive a few weeks after renewing my Microsoft 365 Business license.

But online, I can see that I have paid but I have no licence assign to me. All other Microsoft Apps works perfectly fine but OneDrive.
I have seen a couple of other posts linked to that error and have done what is recommended there but does not work for me.

No way to contact Microsoft Support as their phone number does not work.

Does anyone has an idea on how to fix this ?

Thank you,

Jonathan

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Answer 2

Helen Luu 2,785 Independent Advisor

Hi @Jonathan Moenaert

Thank you for your sharing.

Based on the information you provided, I understand that you are experiencing an issue with OneDrive even though you have already paid for your subscription.

Since you mentioned that there is currently no license assigned to your account, please follow the article below to assign a license directly in the Microsoft 365 Admin Center. This will help ensure that your workflow continues without interruption and prevent any potential data loss caused by the account not detecting an active license: Assign or unassign licenses for users in the Microsoft 365 admin center

Additionally, please try the following troubleshooting steps:

Reset OneDrive by following the instructions in this article: Reset OneDrive - Microsoft Support
Clear the OneDrive cache files:

Press Windows + R to open the Run dialog.
- Enter the following path: %localappdata%\Microsoft\OneDrive\settings
- Remove any folders named Business1 or Business2.
- Restart OneDrive and check whether the issue persists.

Please let me know the outcome after completing these steps, and I will be happy to continue assisting you if the issue remains unresolved.

Jonathan Moenaert 0 Reputation points

2026-08-26T14:46:54.89+00:00

Dear Helen,

I did those steps. I cannot assign a licence even though I have paid for it.

The troubleshooting steps has also been done. Do you have any other idea ?
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-26T14:48:54.81+00:00

Hi,

May I know what is the issue when you are trying to assign a license?
Jonathan Moenaert 0 Reputation points

2026-08-27T08:11:44.4733333+00:00

Hi Helen,

There is no licence available.
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-27T12:36:11.0866667+00:00

Hi Jonathan,

If no licenses are available, could you please verify whether your Microsoft 365 Business license renewal was completed successfully?

Additionally, please sign in to the Your products - Microsoft 365 admin center using the Global Administrator account that was used to purchase the license. Then check whether the recently renewed subscription is listed there.
Jonathan Moenaert 0 Reputation points

2026-08-27T13:55:20.8866667+00:00

Helen,

In the invoice section I can see that the invoice for renewal has been paid successfully. In the product section I have only the Microsoft Entra ID Free and nothing else.
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-27T15:21:48.4066667+00:00

Hi Jonathan,

In this situation, I highly recommend contacting the Microsoft Billing Support team directly to verify whether there are any issues with your invoice that could be causing the license to be unavailable.

If you have no license assign to your account, your data will be lost soon. To contact to Microsoft Support billing team, you have to sign in to the Microsoft 365 Admin Center using your administrator account. Once signed in, follow the instructions in the following Microsoft documentation to submit a support request to the Microsoft Billing Support team: Get support - Microsoft 365 admin | Microsoft Learn

When creating the support request, please make sure to turn off the AI assistance option. This will allow the Contact Support button to appear so that you can connect directly with a Microsoft support representative.

Please make sure to attach a copy of your invoice when submitting the request. This will help the support team investigate the issue further and determine why no licenses are currently available in your organization.

Once the issue has been resolved and the Microsoft 365 Business license has been assigned to your account, please try signing in to OneDrive again and let me know whether you are able to sign in successfully.

I look forward to hearing from you.