I paid for 100Gb upgrade but 5Gb is all I get

waltermcleod-2393 0

As stated, last November I paid for the storage upgrade but I am not able to use it.

The new 100Gb shows in my account, but I still get the Onedrive "not enough space" warning on my taskbar.

So for nearly 10 months I have been unable to use a facility I have paid for.

Seems like a scam to me.

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6 answers

SD - IA 178.9K Reputation points Independent Advisor

2026-08-28T15:54:13.3166667+00:00
Thank you. This is surely a provisioning issue i.e. a glitch in your account. An agent should help you solve this. In case it does not route to a human, please let me know.

Please contact Microsoft Support for further assistance.

Exact steps to reach support:
- Please go to the https://support.microsoft.com/en-us/home/contact page.
- Click Microsoft Office / Windows depending on the issue.
- Click Get Home Support.
- Type "Billing" and press Enter.
- Please click on the "Contact support" button at the bottom.
- Select the Category for support based on your requirements.
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