MSFT Office Product Key NOT WORKING TOKEN NOT FOUND

Danielle Dantas 0 Reputation points
2026-08-25T23:54:12.88+00:00

Hello, my name is Danielle and now I’m back in Brazil.

Last Saturday ( Aug 23rd) my husband bought at Best Buy (11301 W Pico Blvd, Los Angeles) two microsoft product key but, one of then is not working on the moment try to insert the key.

We already checked the email Best Buy sent him and it's the same key as the one in the receipt.

How can we try to fix this problem? 

Sorry, but we don't recognize the product key you entered. Please check that you typed it correctly.

If the product key you entered is correct, you may need to enter it on a different website. See other product types below:
Microsoft or Xbox Gift Card
M365 Business Standard or Premium
Windows Activation
Office 2010

Error Code: TokenNotFound
Correlation ID:
05e471ce-b039-47ec-a455-9676767230e7
Time Stamp:
2026-08-25T23:43:18.132Z
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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Answer recommended by moderator
EmilyS_726 27,750 Reputation points Volunteer Moderator
2026-08-26T00:40:18.01+00:00

Hello

Microsoft 365 product activation is country restricted. You actually cannot use a code purchased in the US and activate it in another country. If you had activated it in the US, it would have worked and you can continue to use the subscription in Brazil. But the redemption/activation part must happen in the same country you purchased the code from.

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