Storage reduced from 100GB to 1GB for no reason

Question

Storage reduced from 100GB to 1GB for no reason

Stone Kaya 0

Hello

Member of the national education, I have been working with OneDrive (100GB available storage) for several years, but for a few days I have had a persistent notification indicating that the storage is full, after a quick sorting, I realize that the available storage is no longer 100GB but 1GB!

While accounts for national education have a minimum storage of 100GB (see 1TB).

Does anyone have the same problem, and how can it be remedied?

Thank you in advance to those who will answer.

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1 answer

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Answer 1

It's not about YOUR OneDrive account being full, it's about your educational organization account being full.

This has to do with a change that Microsoft implemented end of 2024 for educational users. This change was explained here: https://www.microsoft.com/education/products/microsoft-365-storage-options

And I quote:

"Microsoft is making changes to our storage offerings across our Microsoft 365 for Education suite. Starting with their next contract renewal, but not before December 2024*, tenants at all institutions will receive 100 TB of free shared storage across OneDrive, SharePoint, and Exchange, with an additional 50 GB or 100 GB of shared storage per paid user for A3 and A5 subscriptions, respectively (not including student usage benefits)."

The key word here is "pool" storage. Therefore, this issue affects the entire account of the educational organization. You should contact your organization's IT department and let them know. They should visit admin.microsoft.com and follow this path: Microsoft 365 admin center > Reports > Storage to check the health of your organization's storage. If it's running low, they'll need to do a cleanup or contact Microsoft to upgrade the storage.