A Microsoft file hosting and synchronization service.
Try these checks in order:
- Validate the Microsoft account.
- Go to https://account.live.com/reputationcheck.
- Make sure the Microsoft account profile is complete and any Terms of Use prompts are accepted.
- If sharing by email is failing, this is a common cause.
- Check whether sharing limits were reached.
- Basic or “storage only” OneDrive has sharing limits.
- The limit resets after 24 hours.
- Make sure the file is not in Personal Vault.
- Items in Personal Vault cannot be shared.
- Move the file to a normal OneDrive folder, then try sharing again.
- If trying to share from File Explorer, make sure OneDrive is running.
- If the OneDrive desktop app is not running or not installed, the Share option will not appear in File Explorer or Finder.
- If the OneDrive icon is missing, launch OneDrive.
- Sharing can still be done from onedrive.com.
- If the file still cannot be accessed after sign-in, try opening OneDrive from the web.
- If the web app also does not open files, the account or OneDrive site may need support.
- If using a personal Microsoft account and sharing from Outlook.com, update a contact entry.
- In Outlook.com People, open any contact.
- Edit any field and save it.
- Then wait up to 24 hours and try sharing again.
- If this is a work or school OneDrive, the organization may have disabled or restricted sharing.
- In that case, contact the organization’s IT helpdesk or admin.
If this is a personal OneDrive account and the issue continues, use Contact Microsoft Support from the OneDrive support flow.