I was charged twice for the same subscription just 2 different order numbers.

Question

I was charged twice for the same subscription just 2 different order numbers.

Stepping Stones 0

Hi,

I ordered a subscription yesterday and today I noticed I received 2 emails with 2 different order numbers. I also was charged twice. PII removed.

Thank you, MaryBeth Jung

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1 answer

Your answer

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.