cancel a subscription

If the subscription does not appear under Products/Services & subscriptions, check these common causes and next steps:

1. Sign in with the correct Microsoft account at Subscriptions.
   • The subscription only appears under the Microsoft account that originally purchased it.
   • If it was bought with a different personal Microsoft account, it will not show under the current one.
2. Check whether it was purchased through a third party.
   • If it was bought from Amazon, Best Buy, Harvey Norman, or another retailer, cancellation must be handled with that seller.
   • If it was purchased through Google Play or the Apple App Store, cancellation or refund must be handled through their support.
3. Check whether recurring billing is already off.
   • If Turn on recurring billing appears instead of Manage, the subscription is already set to expire on the shown date and no further cancellation action is needed.
4. Review billing and charges.
   • If a charge is still appearing and the subscription cannot be found, check the Manage your payments page to investigate the billing charge.
   • Also review order history if needed to identify which account or purchase the charge belongs to.
5. If the subscription still cannot be located, contact Microsoft Support.
   • Use Contact Microsoft Support or the guided support flow.
   • This is the next step when the subscription is missing from the account dashboard or the wrong account may have been used.

If access to the original account is no longer possible, support is the required path because account verification is needed before cancellation can be handled.

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