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I recently had my agency purchase a premium license for the Planner Application so that we could organize our organization's projects into portfolios. After developing several projects on a premium license, it was discovered that any assignments made to employees does not show up in "My Tasks" for premium plans, which is a huge set-back for us. That functionality works for basic plans, but not premium plans. Only premium plans can be put into portfolios, basic plans cannot. We need the portfolio functionality, but we also really need for "My Tasks" to actually populate assignments made in premium plans. It is surprising to see that a higher tier plan that costs more, comes with more limitations than basic plans. When will Microsoft be implementing a fix for this?
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
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Hi Ruben,
Based on your information, may I confirm whether you are using Microsoft GCC? There are differences in features between a commercial tenant and Microsoft GCC:
That said, I want to first confirm whether you are using a Microsoft GCC so I can provide appropriate guidance/information for your case.
Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.
Thank you for your patience and understanding. Hope to hear from you soon.
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Hello, my agency, I believe, is using GCC. I fall under the federal agency known as [Moderator note: Personally Identifiable Information removed] under the Department of Agriculture.
Hi Ruben,
Thank you for the information.
If that's the case, your agency truly appears to be encountering a GCC feature-availability gap, as the Premium-plan tasks in the My Tasks capability are not yet fully available for GCC tenants. Meanwhile, portfolios truly accept Premium plans but not Basic plans. As of now, Microsoft has not published a firm GCC release date or a roadmap date for resolving this gap.
I’m really sorry, and I know this isn’t the outcome you were hoping for. As a fellow user in this community forum, I hope you understand that I don’t have the ability to escalate product issues directly or modify how the product/service behaves.
The best next step in this case is to contact the USDA IT department and ask them to escalate this issue through the USDA Microsoft account team. A federal enterprise customer may have access to account representatives who can provide:
I truly hope this information may help you move forward smoothly. Please understand that even though I can't directly intervene, directing you to the correct and specialized support is the most effective help I can provide.
Thank you for your patience and understanding. I wish you a wonderful day ahead.